Members of the International Ombudsman Institute (IOI)

Ombudsman

The Ombudsman offers independent and objective consideration of complaints, aimed at correcting injustices caused to an individual as a result of maladministration. A further important objective of the Ombudsman is to improve services provided to the public by ensuring that systemic failings are identified and corrected. From its early beginnings in Scandinavia in 1809, the Ombudsman concept has now been adopted and extended across the world. The Ombudsman idea has proved extraordinarily adaptable and innovative while remaining true to its original core principles of independence, objectivity and fairness. [IOI Bye Laws]

The International Ombudsman Institute (IOI), established in 1978, is the only global organisation for the cooperation of more than 198 independent Ombudsman institutions from more than 100 countries worldwide.

The International Ombudsman Institute is organised in regional chapters in Africa, Asia, Australasia & Pacific, Europe, the Caribbean & Latin America and North America.

Sacred Role of Ombudsman

The role of Ombudsman should be to seek to protect any person or body of persons against maladministration, violation of rights, unfairness, abuse, corruption, or any injustice caused by a public authority, or official acting or appearing to act in a public capacity, or officials of a body providing devolved, partially or fully privatized public services or services outsourced from a government entity, and which could also function as an alternative dispute resolution mechanism.

It should operate in a climate of confidentiality and impartiality to the extent its
governing legislation mandates, but should otherwise encourage free and frank
exchanges designed to promote open government.

It should not receive any direction from any public authority which would compromise its independence and should perform its functions independently of any public authority
over which jurisdiction is held. it should have the necessary powers and means to investigate complaints by any person or body of persons who considers that an act done or omitted, or any decision, advice or recommendation made by any public authority within its jurisdiction


Members of IOC

Africa

 Benin
Médiateur de la République
 Botswana
Botswana Ombudsman
 Burkina Faso
Médiateur du Faso
 Burundi
Ombudsman of the Republic
 Djibouti
Médiateur de la République
 Ethiopia
Institution of the Ombudsman
 Gambia
Office of the Ombudsman
 Ghana
Commission on Human Rights and Administrative Justice
 Guinea
Médiateur de la République
 Ivory Coast
Médiateur de la République
 Kenya
Commission on Administrative Justice (Ombudsman)
 Lesotho
Ombudsman
 Malawi
Ombudsman
 Mali
Médiateur de la République
 Mauritius
OmbudsmanOmbudsperson for Children
 Morocco
Médiateur du Royaume du Maroc
 Mozambique
Provedor de Justiça
 Namibia
Ombudsman
 Niger
Médiateur de la République
 Nigeria
Public Complaints Commission
 Senegal
Médiateur de la République
 Sierra Leone
Office of the Ombudsman
 South Africa
Public ProtectorOmbudsman of the City of Cape TownOmbudsman for the City of JohannesburgWestern Cape Police OmbudsmanHealth Ombud
 Sudan
Public Grievances Chamber (Ombudsman)Federal Chamber of Justice for Public Service Workers
 Tanzania
Commission for Human Rights and Good Governance
 Tunisia
Médiateur Administratif
 Uganda
Inspectorate of Government
 Zambia
Public Protector
 Zimbabwe
Zimbabwe Human Rights Commission (ZHRC)

Asia

 Bahrain
Inspector General Office – National Security AgencyOmbudsman for the Ministry of Interior
 China – Macau
Commission against Corruption
 India
Lokayukt Organization (Ombudsman) of Madhya Pradesh
 Indonesia
Ombudsman of the Republic of Indonesia
 Iran
General Inspection Organization (GIO)
 Japan
Ministry of Internal Affairs & CommunicationsNational Federation of Administrative Counselors’ Associations
 Jordan
Jordanian Integrity and Anti-Corruption Commission
 Korea, Republic of
Anti-Corruption & Civil Rights CommissionOmbudsman Commission of Gangwon ProvinceCivil Ombudsman of Siheung CitySmall and Medium Business OmbudsmanCivil Ombudsman of Bucheon City
 Pakistan
Wafaqi Mohtasib (Federal Ombudsman)Azad Jammu & Kashmir Mohtasib (Ombudsman)Provincial Ombudsman BalochistanProvincial Ombudsman Khyber Pakhtunkhwa PeshawarProvincial Ombudsman PunjabProvincial Ombudsman SindhBanking Mohtasib (Ombudsman) PakistanFederal Insurance OmbudsmanFederal Tax OmbudsmanProvincial Ombudsman Sindh for the Protection against Harassment of Women at the WorkplaceOmbudsman Punjab for the Protection against Harassment of Women at the Workplace
 Sri Lanka
Parliamentary Commissioner for Administration (Ombudsman)
 Thailand
Ombudsman
 Timor Leste
Ombudsman for Human Rights and Justice

Australasia & Pacific

 Australia
Commonwealth OmbudsmanNew South Wales OmbudsmanOmbudsman Northern TerritoryQueensland OmbudsmanOmbudsman South AustraliaOmbudsman TasmaniaVictorian OmbudsmanOmbudsman Western AustraliaInspector-General of Taxation and Taxation Ombudsman
 China – Hong Kong
Ombudsman of Hong Kong, China
 Cook Islands
National Ombudsman
 New Zealand
National Ombudsman
 Papua New Guinea
Ombudsman Commission
 Samoa
Ombudsman (Komesina o Sulufaiga)
 Solomon Islands
Ombudsman
 Taiwan
Control yuan
 Tonga
Ombudsman
 Vanuatu
Ombudsman

Caribbean & Latin America

 Antigua
Ombudsman
 Argentina
Defensor del Pueblo de la NaciónDefensor del Pueblo de la Provincia del ChacoDefensoría del Pueblo de la Provincia de CórdobaDefensor del Pueblo de la Provincia de JujuyDefensoría del Pueblo de la Provincia de Santa FeDefensoría del Pueblo de la Ciudad Autónoma de Buenos AiresDefensoría del Pueblo de la Ciudad de NeuquénDefensoría del Pueblo de la Ciudad de PosadasDefensoría del Pueblo de la Ciudad de Río CuartoAuditor General de Villa MaríaProcuración Penitenciaria de la Nación
 Barbados
Ombudsman
 Bermuda
Ombudsman
 Cayman Islands
Ombudsman
 Curacao
Ombudsman
 Guatemala
Procuraduría de los Derechos Humanos
 Haiti
Office of the Protection du Citoyen
 Mexico
Comisión Nacional de los Derechos Humanos (CNDH)Comisión de Derechos Humanos del Distrito FederalComisión de los Derechos Humanos del Estado de Quintana Roo
 Panama
Defensoría del Pueblo
 Peru
Defensoría del Pueblo
 Puerto Rico
Ombudsman
 Sint Maarten
Ombudsman
 Trinidad & Tobago
Ombudsman
 Turks & Caicos Islands
Complaints Commissioner
 Virgin Islands (British)
Complaints Commissioner

Europe

 Albania
People’s Advocate
 Armenia
Human Rights Defender
 Austria
People’s AttorneyStateProsecutorVorarlberg
 Azerbaijan
Commissioner for Human Rights (Ombudsman)
 Belgium
The Federal OmbudsmanFlemish Ombudsman ServiceMédiateur de la Wallonie et de la Fédération Wallonie-BruxellesOmbudsvrouw stad AntwerpenOmbudswoman City of GhentOmbudswoman of the German-speaking Community of BelgiumPensions Ombudsman
 Bosnia and Herzegovina
Institution of the Human Rights Ombudsman
 Bulgaria
Ombudsman of the RepublicPublic Mediator of Sofia Municipality
 Croatia
Croatian People’s Ombudswoman
 Cyprus
Commissioner for Administration and the Protection of Human Rights (Ombudsman)
 Czech Republic
Public Defender of Rights
 Denmark
Danish Parliamentary Ombudsman
 Estonia
Chancellor of Justice
 European Union
European Ombudsman
 Faroe Islands
Faroese Parliamentary Ombudsman
 Finland
Parliamentary OmbudsmanChancellor of Justice
 France
Le Defenseur des droits
 Georgia
Public Defender (Ombudsman)
 Germany
Petitions Committee of the German BundestagOmbudsman for the State of Schleswig-Holstein
 Gibraltar
Public Services Ombudsman
 Greece
Greek OmbudsmanCity of Athens Ombudsman
 Greenland
Inatsisartut Ombudsman / Ombudsman for Inatsisartut
 Hungary
Commissioner for Fundamental Rights
 Iceland
The Althing Ombudsman
 Ireland
OmbudsmanOmbudsman for ChildrenOmbudsman for the Defense Forces
 Israel
State Comptroller & OmbudsmanOmbudsman of the Israeli JudiciaryOmbudswoman of the Conference on Jewish Material Claims against Germany
 Italy
Ombudsman of the Autonomous Province Bolzano (South Tyrol)Difensore regional della LombardiaDifensore Civico della ToscanaDifensore Civico e Garante dei Minori della Provincia Autonoma di TrentoDifensore Civico della Regione autonoma Valle d’Aosta
Kosovo
Ombudsperson institution
 Latvia
Ombudsman’s Office of the Republic of Latvia
 Lithuania
Seimas (Parliamentary) Ombudsmen’s Office
 Luxembourg
Ombudsman
 Malta
Parliamentary Ombudsman
 Moldova
The People’s Advocate (Ombudsman)
 Netherlands
National OmbudsmanMunicipal Ombudsman AmsterdamMunicipal and Children’s Ombudsman of Rotterdam
 North Macedonia
Ombudsman
 Norway
Norwegian Parliamentary Ombudsman
 Poland
Commissioner for Human Rights
 Portugal
Provedor de Justiça
 Principat d’Andorra
Raonador del Ciutadà
 Romania
People’s Advocate
 Serbia
Protector of Citizens of the Republic of SerbiaProvincial Protector of Citizens – Ombudsman of the Autonomous Province of Vojvodina
 Slovak Republic
Public Defender of Rights
 Slovenia
Human Rights Ombudsman
 Spain
Defensor del PuebloDefensor del Pueblo AndaluzArarteko – Ombudsman for the Basque CountryProcurador del Común de Castilla y LeónSíndic de Greuges de CatalunyaEl Diputado del Común – Islas CanariasDefensor del Pueblo de NavarraSíndic de Greuges de laComunica deValenciaCommunityDefensor de la Ciutadania de GironaSindicatura de Greuges de L’Hospitalet
 Sweden
Parliamentary Ombudsmen
 Switzerland
Municipal Ombudswoman of Zurich
 Turkey
Kamu Denetçiliği Kurumu (Ombudsman)Ombudsman of the Turkish Speaking Community of Cyprus
 Ukraine
Parliament Commissioner for Human Rights
 United Kingdom
Parliamentary and Health Service OmbudsmanLocal Government and Social Care Ombudsman for EnglandNorthern Ireland Public Services OmbudsmanScottish Public Services OmbudsmanPublic Services Ombudsman for WalesService Complaints Ombudsman for the Armed ForcesCommissioner for Older People for Northern Ireland
 Uzbekistan
Authorized Person of the Oliy Majlis of the Republic of Uzbekistan for Human Rights (Ombudsman)

North America

 Canada
Alberta OmbudsmanBritish Columbia OmbudsmanManitoba OmbudsmanOmbudsman New BrunswickOmbudsman Nova ScotiaOmbudsman OntarioProtecteur du citoyen du QuébecOmbudsman SaskatchewanOmbudman of the City of LavalOmbudsman City of MontrealOmbudsman TorontoCommissioner of Official LanguagesVeterans OmbudsmanHydro One OmbudspersonTaxpayers’ Ombudsman
 United States
Ombudsman Dayton-Montgomery CountyState of Iowa – Office of OmbudsmanOmbudsman of the State of Hawaii

SOURCE: The International Ombudsman Institute (IOI)

The International Ombudsman Institute General Secretariat
c/o Austrian Ombudsman Board Singerstrasse 17
A-1015 Vienna, P.O. Box 20
Tel. +43/1/512 93 88
Fax. +43/1/512 93 88-200
E-Mail: ioi@volksanw.gv.at