Members of the International Ombudsman Institute (IOI)


The Ombudsman offers independent and objective consideration of complaints, aimed at correcting injustices caused to an individual as a result of maladministration. A further important objective of the Ombudsman is to improve services provided to the public by ensuring that systemic failings are identified and corrected. From its early beginnings in Scandinavia in 1809, the Ombudsman concept has now been adopted and extended across the world. The Ombudsman idea has proved extraordinarily adaptable and innovative while remaining true to its original core principles of independence, objectivity and fairness. [IOI Bye Laws]

The International Ombudsman Institute (IOI), established in 1978, is the only global organisation for the cooperation of more than 198 independent Ombudsman institutions from more than 100 countries worldwide.

The International Ombudsman Institute is organised in regional chapters in Africa, Asia, Australasia & Pacific, Europe, the Caribbean & Latin America and North America.

Sacred Role of Ombudsman

The role of Ombudsman should be to seek to protect any person or body of persons against maladministration, violation of rights, unfairness, abuse, corruption, or any injustice caused by a public authority, or official acting or appearing to act in a public capacity, or officials of a body providing devolved, partially or fully privatized public services or services outsourced from a government entity, and which could also function as an alternative dispute resolution mechanism.

It should operate in a climate of confidentiality and impartiality to the extent its
governing legislation mandates, but should otherwise encourage free and frank
exchanges designed to promote open government.

It should not receive any direction from any public authority which would compromise its independence and should perform its functions independently of any public authority
over which jurisdiction is held. it should have the necessary powers and means to investigate complaints by any person or body of persons who considers that an act done or omitted, or any decision, advice or recommendation made by any public authority within its jurisdiction

Members of IOC


Médiateur de la République
Botswana Ombudsman
 Burkina Faso
Médiateur du Faso
Ombudsman of the Republic
Médiateur de la République
Institution of the Ombudsman
Office of the Ombudsman
Commission on Human Rights and Administrative Justice
Médiateur de la République
 Ivory Coast
Médiateur de la République
Commission on Administrative Justice (Ombudsman)
Médiateur de la République
OmbudsmanOmbudsperson for Children
Médiateur du Royaume du Maroc
Provedor de Justiça
Médiateur de la République
Public Complaints Commission
Médiateur de la République
 Sierra Leone
Office of the Ombudsman
 South Africa
Public ProtectorOmbudsman of the City of Cape TownOmbudsman for the City of JohannesburgWestern Cape Police OmbudsmanHealth Ombud
Public Grievances Chamber (Ombudsman)Federal Chamber of Justice for Public Service Workers
Commission for Human Rights and Good Governance
Médiateur Administratif
Inspectorate of Government
Public Protector
Zimbabwe Human Rights Commission (ZHRC)


Inspector General Office – National Security AgencyOmbudsman for the Ministry of Interior
 China – Macau
Commission against Corruption
Lokayukt Organization (Ombudsman) of Madhya Pradesh
Ombudsman of the Republic of Indonesia
General Inspection Organization (GIO)
Ministry of Internal Affairs & CommunicationsNational Federation of Administrative Counselors’ Associations
Jordanian Integrity and Anti-Corruption Commission
 Korea, Republic of
Anti-Corruption & Civil Rights CommissionOmbudsman Commission of Gangwon ProvinceCivil Ombudsman of Siheung CitySmall and Medium Business OmbudsmanCivil Ombudsman of Bucheon City
Wafaqi Mohtasib (Federal Ombudsman)Azad Jammu & Kashmir Mohtasib (Ombudsman)Provincial Ombudsman BalochistanProvincial Ombudsman Khyber Pakhtunkhwa PeshawarProvincial Ombudsman PunjabProvincial Ombudsman SindhBanking Mohtasib (Ombudsman) PakistanFederal Insurance OmbudsmanFederal Tax OmbudsmanProvincial Ombudsman Sindh for the Protection against Harassment of Women at the WorkplaceOmbudsman Punjab for the Protection against Harassment of Women at the Workplace
 Sri Lanka
Parliamentary Commissioner for Administration (Ombudsman)
 Timor Leste
Ombudsman for Human Rights and Justice

Australasia & Pacific

Commonwealth OmbudsmanNew South Wales OmbudsmanOmbudsman Northern TerritoryQueensland OmbudsmanOmbudsman South AustraliaOmbudsman TasmaniaVictorian OmbudsmanOmbudsman Western AustraliaInspector-General of Taxation and Taxation Ombudsman
 China – Hong Kong
Ombudsman of Hong Kong, China
 Cook Islands
National Ombudsman
 New Zealand
National Ombudsman
 Papua New Guinea
Ombudsman Commission
Ombudsman (Komesina o Sulufaiga)
 Solomon Islands
Control yuan

Caribbean & Latin America

Defensor del Pueblo de la NaciónDefensor del Pueblo de la Provincia del ChacoDefensoría del Pueblo de la Provincia de CórdobaDefensor del Pueblo de la Provincia de JujuyDefensoría del Pueblo de la Provincia de Santa FeDefensoría del Pueblo de la Ciudad Autónoma de Buenos AiresDefensoría del Pueblo de la Ciudad de NeuquénDefensoría del Pueblo de la Ciudad de PosadasDefensoría del Pueblo de la Ciudad de Río CuartoAuditor General de Villa MaríaProcuración Penitenciaria de la Nación
 Cayman Islands
Procuraduría de los Derechos Humanos
Office of the Protection du Citoyen
Comisión Nacional de los Derechos Humanos (CNDH)Comisión de Derechos Humanos del Distrito FederalComisión de los Derechos Humanos del Estado de Quintana Roo
Defensoría del Pueblo
Defensoría del Pueblo
 Puerto Rico
 Sint Maarten
 Trinidad & Tobago
 Turks & Caicos Islands
Complaints Commissioner
 Virgin Islands (British)
Complaints Commissioner


People’s Advocate
Human Rights Defender
People’s AttorneyStateProsecutorVorarlberg
Commissioner for Human Rights (Ombudsman)
The Federal OmbudsmanFlemish Ombudsman ServiceMédiateur de la Wallonie et de la Fédération Wallonie-BruxellesOmbudsvrouw stad AntwerpenOmbudswoman City of GhentOmbudswoman of the German-speaking Community of BelgiumPensions Ombudsman
 Bosnia and Herzegovina
Institution of the Human Rights Ombudsman
Ombudsman of the RepublicPublic Mediator of Sofia Municipality
Croatian People’s Ombudswoman
Commissioner for Administration and the Protection of Human Rights (Ombudsman)
 Czech Republic
Public Defender of Rights
Danish Parliamentary Ombudsman
Chancellor of Justice
 European Union
European Ombudsman
 Faroe Islands
Faroese Parliamentary Ombudsman
Parliamentary OmbudsmanChancellor of Justice
Le Defenseur des droits
Public Defender (Ombudsman)
Petitions Committee of the German BundestagOmbudsman for the State of Schleswig-Holstein
Public Services Ombudsman
Greek OmbudsmanCity of Athens Ombudsman
Inatsisartut Ombudsman / Ombudsman for Inatsisartut
Commissioner for Fundamental Rights
The Althing Ombudsman
OmbudsmanOmbudsman for ChildrenOmbudsman for the Defense Forces
State Comptroller & OmbudsmanOmbudsman of the Israeli JudiciaryOmbudswoman of the Conference on Jewish Material Claims against Germany
Ombudsman of the Autonomous Province Bolzano (South Tyrol)Difensore regional della LombardiaDifensore Civico della ToscanaDifensore Civico e Garante dei Minori della Provincia Autonoma di TrentoDifensore Civico della Regione autonoma Valle d’Aosta
Ombudsperson institution
Ombudsman’s Office of the Republic of Latvia
Seimas (Parliamentary) Ombudsmen’s Office
Parliamentary Ombudsman
The People’s Advocate (Ombudsman)
National OmbudsmanMunicipal Ombudsman AmsterdamMunicipal and Children’s Ombudsman of Rotterdam
 North Macedonia
Norwegian Parliamentary Ombudsman
Commissioner for Human Rights
Provedor de Justiça
 Principat d’Andorra
Raonador del Ciutadà
People’s Advocate
Protector of Citizens of the Republic of SerbiaProvincial Protector of Citizens – Ombudsman of the Autonomous Province of Vojvodina
 Slovak Republic
Public Defender of Rights
Human Rights Ombudsman
Defensor del PuebloDefensor del Pueblo AndaluzArarteko – Ombudsman for the Basque CountryProcurador del Común de Castilla y LeónSíndic de Greuges de CatalunyaEl Diputado del Común – Islas CanariasDefensor del Pueblo de NavarraSíndic de Greuges de laComunica deValenciaCommunityDefensor de la Ciutadania de GironaSindicatura de Greuges de L’Hospitalet
Parliamentary Ombudsmen
Municipal Ombudswoman of Zurich
Kamu Denetçiliği Kurumu (Ombudsman)Ombudsman of the Turkish Speaking Community of Cyprus
Parliament Commissioner for Human Rights
 United Kingdom
Parliamentary and Health Service OmbudsmanLocal Government and Social Care Ombudsman for EnglandNorthern Ireland Public Services OmbudsmanScottish Public Services OmbudsmanPublic Services Ombudsman for WalesService Complaints Ombudsman for the Armed ForcesCommissioner for Older People for Northern Ireland
Authorized Person of the Oliy Majlis of the Republic of Uzbekistan for Human Rights (Ombudsman)

North America

Alberta OmbudsmanBritish Columbia OmbudsmanManitoba OmbudsmanOmbudsman New BrunswickOmbudsman Nova ScotiaOmbudsman OntarioProtecteur du citoyen du QuébecOmbudsman SaskatchewanOmbudman of the City of LavalOmbudsman City of MontrealOmbudsman TorontoCommissioner of Official LanguagesVeterans OmbudsmanHydro One OmbudspersonTaxpayers’ Ombudsman
 United States
Ombudsman Dayton-Montgomery CountyState of Iowa – Office of OmbudsmanOmbudsman of the State of Hawaii

SOURCE: The International Ombudsman Institute (IOI)

The International Ombudsman Institute General Secretariat
c/o Austrian Ombudsman Board Singerstrasse 17
A-1015 Vienna, P.O. Box 20
Tel. +43/1/512 93 88
Fax. +43/1/512 93 88-200