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  • #122539
    advtanmoy
    Keymaster

    Bills shall be issued at a periodicity of not more than 2 months in respect of domestic, commercial and general purpose consumers. Agricultural consumers are provided with Pass Books and C.C charges are collected monthly as per tariff fixed for this category. In respect of all other categories of consumers, the bills shall be issued monthly.

    [See the full post at: AP Regulations on payment of bills by consumers and disconnecting electricity supply for non-payment (2002)]

    #122540
    advtanmoy
    Keymaster

    Procedure for new connection under WBSEDCL.

    Electricity Supply Act, 1948

    1. Please visit the website (www.wbsedcl.co.in) for effecting new connection.

    2. The intending consumer shall submit filled up application as perform in WBSEDCL1(Annexure-A) with the following documents and requisite Earnest Money as follows:

    a) The detailed list of electrical equipments with number and corresponding wattages as per ‘AnnexureA1’

    b) Self- certification as per Annexure-A2 for electrical installation of the premises of the consumer for which new connection is being applied for or the test results duly signed by the licensed Electrical Contractor;

    c) self certification of installation of capacitor at incoming side of service connection but after the meter of LV&MV industrial consumers, public water works consumers, commercial consumers
    having contract demand of 10 kVA or above;

    d) Requisite Earnest Money as will be required.

    e) Document(s) of bonafide occupation or ownership of a premises through any one of the
    documents such as Passport / Voter Identity Card / Rent Bill / Rent Control Challan / Telephone Bill / Municipal or any other Tax Bill / Ration Card / Certificate from Panchayat / any other documents issued by any Ministry or Department of Government showing his occupancy of the premises applied for etc.

    f) For LV & MV consumers, a sketch of new line required for service connection showing the premises from existing LV & MV line is required to be submitted by the intending consumer.

    Note: “In principle clearance for establishment from the Pollution Control Board concerned,
    wherever applicable” linked with the application for new connection, has been dispensed with (vide memo no. 89-PO/0/C-III/4M-02/2015 dated 01.04.2015)

    3. On receiving application as per WBSEDCL-1 (Annexure-A), WBSEDCL shall issue a quotation,

    4 a). On receiving the quotation the intending consumer shall submit the quotation amount and application-cum-agreement form in WBSEDCL-1 (Annexure-B) along with other necessary documents (such as Annexure-B1 and Annexure-B2)
    b) The intending consumer shall receive the signed and dated receipt with office seal for Quotation Money and application-cum- agreement form.

    5. Consumer or his representative shall have to submit the signed documents on confirmation for effecting service connection and receiving of power supply along with initial meter reading.

    #122541
    advtanmoy
    Keymaster

    Press Release on Electricity (Rights of Consumers) Rules, 2020

    21 DEC 2020

    Union Ministry of Power has promulgated rules laying down the rights of power consumers in the country.  While issuing these rules here today via Press Conference, Shri R.K.Singh, the Union Minister of State (Independent Charge) for Power and New & Renewable Energy, said, “These rules shall empower the consumers of electricity and added that these Rules emanate from the conviction that the power systems exist to serve the consumers and the consumers have rights to get the reliable services and quality electricity.” He said that Distribution Companies across the country are monopolies – whether government or private – and the consumer has no alternative – therefore it was necessary that the consumers’ rights be laid down in Rules and a system for enforcement of these rights be put in place.  “This is what the rules provide for”, Shri Singh said.

    The minister further said, “These rules are also an important step towards furthering the ease of doing business across the country. Implementation of these Rules shall ensure that new electricity connections, refunds and other services are given in a time bound manner.  Wilful disregard to consumer rights will result in levying penalties on service providers.” He said that this is one of the major initiatives and yet another step by the Union Government to put consumer in the centre-stage of public utility services.  The Rules will benefit about 30 crores existing and the prospective consumers in the country. Stressing upon the need for awareness of all consumers especially in rural areas/villages, he said, States and DISCOMs are being advised to provide wide publicity to these highly consumer friendly Rules of the Government.

    1.         Following key areas are covered in the Electricity (Rights of consumers) Rules:

    a)         Rights of consumers and Obligations of Distribution licensees

    b)         Release of new connection and modification in existing connection

    c)         Metering arrangement

    d)         Billing and Payment

    e)         Disconnection and Reconnection

    f)          Reliability of supply

    g)         Consumer as Prosumer

    h)         Standards of Performance of licensee

    i)          Compensation Mechanism

    j)          Call Centre for Consumer Services

    k)         Grievance redressal mechanism

    2.         Rights and Obligations.-

    •    It is the duty of every distribution licensee to supply electricity on request made by an owner or occupier of any premises in line with the provisions of Act.

    •    It is the right of consumer to have minimum standards of service for supply of electricity from the distribution licensee.

    3.         Release of new connection and modification in existing connection.-

    •           Transparent, simple and time bound processes,

    •           Applicant has option for online application,

    •           Maximum time period of 7 days in metro cities and 15 days in other municipal areas and 30 days in rural areas identified to provide new connection and modify an existing connection:

    4.         Metering –

    •           No connection shall be given without a meter

    •           Meter shall be the smart pre-payment meter or pre-payment meter.

    •           Provision of Testing of meters

    •           Provisions for replacement of defective or burnt or stolen meters specified

    5.         Billing and payment –

    •           Transparency in applicable consumer tariff and bills

    •           Consumer shall have the option to pay bills online or offline.

    •           Provision for advance payment of bills

    6.         Disconnection and reconnection provisions

    7.         Reliability of supply

    •           The distribution licensee shall supply 24×7 power to all consumers. However, the Commission may specify lower hours of supply for some categories of consumers like agriculture.

    •           The distribution licensee shall put in place a mechanism, preferably with automated tools to the extent possible, for monitoring and restoring outages.

    8.         Consumer as prosumer

    •           While the prosumers will maintain consumer status and have the same rights as the general consumer, they will also have right to set up Renewable Energy (RE) generation unit including roof top solar photovoltaic (PV) systems – either by himself or through a service provider.

    •           Net metering for loads up to ten kW and for gross metering for loads above ten kW.

    9.         Standards of performance.

    •           The Commission shall notify the standards of performance for the distribution licensees.

    •           Compensation amount to be paid to the consumers by the distribution licensees for violation of standards of performance

    10.       Compensation mechanism

    •           Automatic compensation shall be paid to consumers for which parameters on standards of performance can be monitored remotely.

    •           The standards of performance for which the compensation is required to be paid by the distribution licensee include, but are not limited to, the following, namely:-

    i.          No supply to a consumer beyond a particular duration, to be specified by the Commission;

    ii.          Number of interruptions in supply beyond the limits as specified by the Commission;

    iii.         Time taken for connection, disconnection, reconnection, shifting;

    iv.        Time taken for change in consumer category, load;

    v.         Time taken for change in consumer details;

    vi.        Time taken for replacement of defective meters;

    vii.        Time period within which bills are to be served;

    viii.       Time period of resolving voltage related complaints; and

    ix.        Bill related complaints.

    11.       Call Centre for Consumer Services

    •           Distribution licensee shall establish a centralised 24×7 toll-free call centre

    •           Licensees shall endeavour to provide all services through a common Customer Relation Manager (CRM) System to get a unified view

    12.       Grievance redressal mechanism .-

    •           Consumer Grievance Redressal Forum (CGRF) to include consumer and prosumer representatives.

    •           The consumer grievance redressal has been made easy by making it multi-layered and the number of consumer’s representatives have been increased from one to four.

    •           The licensee shall specify the time within which various types of grievances by the different levels of the forums are to be resolved. Maximum timeline of 45 days specified for grievance redressal.

    13.       General Provisions.-

    •           Use of online access to various services such as application submission, monitoring status of application, payment of bills, status of complaints raised ,etc., to consumers through its website, web portal, mobile app and its various designated offices area-wise.

    •           The distribution licensee shall provide all services such as application submission, payment of bills, etc., to senior citizens at their door-steps.

    •           The details of scheduled power outages shall be informed to the consumers. In case of unplanned outage or fault, immediate intimation shall be given to the consumers through SMS or by any other electronic mode along with estimated time for restoration.

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