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Jail

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    Mana
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    You can make a complaint about New York City jails to the Department of Correction (DOC) regarding:

    General jail conditions
    Physical danger or threats to inmates
    What You Need

    To report an issue that impacts an individual inmate, you must provide the facility name as well as the inmate’s name and Book and Case number. You cannot make an anonymous report about an issue affecting an individual inmate.

    Anonymous reports are only accepted for general jail complaints. You must still provide the facility name in your report.

    File a Jail System Complaint

    Online

    Email the Department of Correction.

    By Phone

    Call 311 for assistance.

    What Happens Next

    The Department of Correction will provide status updates directly to you, usually within 14 days. No further information will be available through NYC311.

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      Mana
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      To visit a Jail inmate in NYC, you must follow the DOC dress code policy and wear appropriate clothing. This policy is for the safety and security of staff, inmates, and visitors, as well as to maintain a family-friendly environment.

      You will not be allowed to go to the visit floor of a jail if you wear:

      Overly suggestive clothing
      More than one layer of clothing
      Clothing in which contraband and prohibited items can be hidden
      Clothing with holes or rips more than three inches above the knee
      Hooded garments
      Hats and head coverings (excluding religious head coverings)
      Clothing identifying a specific gang by name or logo
      Clothing that makes explicit reference to obscene language, drugs, sex, or violence
      Swimming attire
      See-through garments
      Uniforms
      Jewelry (excluding a wedding ring and one religious medal. The medal must be no more than two inches in diameter and hung on a chain. The chain must be no wider than one quarter-inch in diameter and no longer than 24 inches.)
      Tops and dresses which expose the chest, stomach, or back
      Shorts, skirts, or dresses with a hem more than three inches above the knee
      Spandex leggings unless covered by a top, shorts, skirt, or dress with a hem no more than three inches above the knee
      Outer garments including coats, shawls, ponchos, jackets, vests, gloves, or over-boots or overshoes
      All visitors must wear undergarments.

      If your attire violates the dress code, you are still permitted a contact visit if you agree to wear a cover-up garment provided by DOC. If you refuse to wear the cover-up garment, you will be denied a visit.

      Secure storage lockers will be provided at facilities. On Rikers Island, you must go to the Visit Control Building to get the coins needed to use a locker.

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