E commerce

Consumer Protection (E-Commerce) Rules 2020

Rules for E-Commerce Entities Under the Consumer Protection Act

DATE: 18 SEP 2020

As per the Consumer Protection (E-Commerce) Rules, 2020 notified under the consumer protection Act, 2019, an e-commerce entity is defined as any person who owns, operates or manages digital or electronic facility or platform for electronic commerce, but does not include a seller offering his goods or services for sale on a marketplace e-commerce entity.

As per the Rule 4(1) of E-Commerce Rules, an e-commerce entity shall be a company incorporated under the Companies Act, 1956 (1 of 1956) or the Companies Act, 2013 (18 of 2013) or a foreign company covered under clause (42) of section 2 of the Companies Act, 2013 (18of 2013) or an office, branch or agency outside India owned or controlled by a person resident in India as provided in subclause(iii) of clause (v) of section 2 of the Foreign Exchange Management Act, 1999 (42 of 1999)and appoint a nodal person of contact or an alternate senior designated functionary who is resident in India, to ensure compliance with the provisions of the Act or the rules made thereunder.


“e-commerce entity” means any person who owns, operates or manages digital or electronic facility or platform for electronic commerce, but does not include a seller offering his goods or services for sale on a marketplace e-commerce entity;

Read the rule below

E-commerce rules 2020

Every inventory e-commerce entity shall provide the following information in a clear and accessible manner, displayed prominently to its users:
Accurate information related to return, refund, exchange, warranty and guarantee, delivery and shipment, cost of return shipping, mode of payments, grievance redressal mechanism, and any other similar information which may be required by consumers to make informed decisions;

Categories: E commerce

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